returns and refunds policy
At Simply Braid, we are committed to providing high-quality products and services. However, due to the nature of our business, we have a strict No Return Policy. Please review the details below
No Returns
We do not accept returns or exchanges on any products. All sales are final.
Refunds in Specific cases
Refunds may be granted under the following limited circumstances:
1- Defective Products
If you receive an item that is defective or damaged, please contact us within 5 days of receiving the order.
You will be required to provide proof of defect or damage (e.g., photos)
Upon verification, we may offer a replacement or a refund.
2- Incorrect items
If we send the wrong item, please notify us within 5 days of delivery.
We will either send the correct item or issue a refund after the incorrect item is returned
3- Lost or missing deliveries
If your oder is lost during shipping or fail to arrive, please contact us within 5 days of the expected delivery date.
We will work with our shipping partners to resolve the issue and may issue a refund if necessary.